Frequently Asked Questions
Shipping & Tracking
Where do you ship?
Currently we ship Canada and US wide. We offer free domestic shipping with purchases over $150 (delivery 5-7 Business days).
Tracking my order?
Since we are based in Canada we primarily use Canada Post &
UPS, Items are easily tracked through the tracking # provided in the
confirmation email. Shipping times are an estimated time only please
allow additional time for the processing of your order at our warehouse.
If you have inquiries on shipping and tracking of your order, please contact Customer Service at info@stonywilds.com
Returns & Exchanges
What is the return and exchange policy?
At STONY, we want you to be completely satisfied with your order. We've created this return and exchange process to make your experience as easy as possible!
To be eligible for return or exchanges, your item(s) must be unused, unworn and in original packaging if applicable. To start a return or exchange, please email info@stonywilds.com with order # and reason for the return or exchange. Items will have 30 days from purchase to be returned or exchanged. You are responsible for all shipping costs associated with returns. Once your return has been processed, please allow 3-5 business days for the refund to show on your credit card statement.
Payment & Products
Forms of payment?
We accept most major credit cards (Visa, MC and American Express) All payments are securely processed through Shopify Payments.
Fit of your polos?
All of our Polos are a modern athletic fit. The live model featured on our site is 6 feet tall, weighs 185 lbs and wears a medium.
Contact Us
Please contact info@stonywilds.com with questions or concerns.